Commitment to privacy and responsible use of personal information
The privacy of your personal information is important to us.
Personal information is any information that relates to an identifiable person. As well as information that can readily identify an individual, it also includes genetic material, electronic records, video recordings and photographs.
We view privacy of your personal information as a serious matter and we adhere to the Privacy Principles contained in the Privacy and Personal Information Protection Act 1998.
We only collect the information necessary to carry out our business. We do not disclose that information to a third party without your consent and we only use the information for the purpose for which it was collected. Your personal details will not be placed on a Departmental mailing list unless you request it. You may also request that your details be removed from our database.
Why we collect personal information
We collect and use personal information from clients in order to process applications for grants or financial assistance or donations, members, enrolling in a public program or events, general request for information or enquiries, surveys and recruitment processes. The collection of such information enables us to build up a profile of clients who use our products and services and to remain client focused in our delivery of products and services.
Generally, we collect personal information direct from you. We may collect and update information over the phone, over the Internet, in person, in writing or if you participate in a customer survey.
Type of personal information we collect
The type of information we generally collect includes your name, e-mail, address and contact numbers. It is necessary to collect more details for the processing of applications for grants or financial assistance or enrolling you or another participant into a program.
How we store information
We store information in a number of secure databases, paper-based files or other record keeping methods. We have taken steps to ensure the protection of your personal information from misuse, loss, unauthorised access and modification or disclosure.
We also take steps to destroy or de-identify information that we no longer require. In some cases there are statutory requirements for retaining information for a prescribed period of time.
Access to personal information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us to update your details.
We undertake to promptly acknowledge and investigate any complaints about the way we manage personal information.